How to buy

ONLINE SHOP

You can check our availability by clicking on the above link. All orders are subject to availability of stock and acceptance of your order. Unless you receive an email verifying that your order has been accepted even articles already in your shopping basket may still be purchased by other customers.

RETAILERS

You can also find our products in any of the stores from the list you will find by clicling on the above link.

Purchase

Orders

HEIMAT ATLÁNTICA offers a selection of handcrafted pieces, available for immediate dispatch, pre-order or made to order.

Items available in stock are generally prepared and dispatched within 1–2 business days.

For handcrafted, personalised and made-to-order pieces, preparation and production times may vary. Estimated lead times are indicated on the relevant product pages.

Once your order has been placed, you will receive an email confirmation with your order details. A further notification, including tracking information, will be sent once your order has been dispatched.

Should an item become unavailable after your order has been placed, our team will contact you to offer a suitable alternative or a full refund.

Once an order has entered production or has been dispatched, cancellation may no longer be possible, particularly for personalised or made-to-order items. This does not affect your applicable statutory rights.

Prices

Prices are displayed in the currency applicable to your selected market, where supported.

Prices may vary between markets due to currency conversion and local pricing adjustments. The final amount and payment currency will always be clearly displayed at checkout before your purchase is completed.

HEIMAT ATLÁNTICA reserves the right to adjust prices before an order is placed.

Payment

We accept major credit and debit cards, PayPal and other payment methods displayed at checkout.

All applicable product charges and shipping costs are clearly presented before payment confirmation.

Shipping & Delivery

Worldwide Shipping

Every HEIMAT ATLÁNTICA piece is dispatched from our atelier in Pontevedra, Spain.

We ship worldwide through selected international courier partners, including DHL and Correos Express for deliveries within Spain.

Shipping costs depend on the destination, product and selected delivery service. Available shipping options and final costs are displayed at checkout.

Complimentary Shipping

We offer automatic complimentary shipping when your order reaches the following thresholds:

Spain: Complimentary shipping on orders of €500 or more.

Portugal, Europe and Rest of the World (including the United States): Complimentary shipping on orders of €600 or more, or the equivalent amount in the applicable local currency.

Complimentary shipping is automatically applied at checkout when the relevant conditions are met. No discount code is required.

Shipping Costs

Spain: Standard shipping from €6.

United States: Shipping from $20.

Europe and International Destinations: Shipping costs vary depending on destination and product. Available delivery services and their prices are displayed at checkout.

Delivery Times

Estimated delivery times are calculated from dispatch, not from the date the order is placed.

Spain and European Union: Delivery from 24 hours after dispatch.

United Kingdom, Switzerland and other European countries outside the European Union: Delivery from 48 hours after dispatch.

United States: Delivery from 48 hours after dispatch.

Rest of the World: Delivery from 48 hours after dispatch.

Delivery times are estimates and may vary depending on the destination, selected shipping service and circumstances beyond our control.

For personalised, handcrafted and made-to-order items, production time must be considered separately from delivery time.

You can select your preferred available shipping option at checkout.

Duties & Taxes — No Unexpected Customs Charges

For deliveries outside the European Union, all applicable import duties and taxes are included in the amount paid at checkout.

This means that customers in the United States, United Kingdom, Switzerland and other international destinations will not be required to pay additional import duties or customs taxes upon delivery.

No surprise customs charges. No unexpected import fees.

We want your international shopping experience to be as seamless and transparent as possible.

For deliveries within the European Union, applicable taxes are reflected in the final checkout total.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

For any questions regarding shipping, delivery or your order, please contact our atelier at hello@heimat-atlantica.com.

Please note: Our delivery times refer exclusively to the shipping period, which begins once your order has been prepared and dispatched from our atelier in Pontevedra. Kindly allow a short additional time for order processing, especially during peak periods or product launches. We always do our best to ship as soon as possible and will notify you as soon as your parcel is on its way.

For Spain and Europe deliveries, it takes 2 or 3 days to receive the order. Countries located outside Europe will need 3 or 4 days to receive their purchase.

*For orders outside the Iberian Peninsula, an additional shipping fee of 10€ per item will be charged when purchasing 4 or more units (excluding small leather goods and charms).

Exchanges & Returns

At HEIMAT ATLÁNTICA, every piece reflects the craftsmanship, care and time of the hands behind it.

We want you to feel confident in your purchase and enjoy a seamless shopping experience, wherever you are in the world.

Below you will find our exchange and return conditions.

1. Returns

We accept returns of eligible, non-personalised items from customers worldwide within 14 calendar days of receiving their order.

To request a return, please email hello@heimat-atlantica.com, indicating your order number and the email address associated with your purchase.

Our team will guide you through the return process.

Return Conditions

To qualify for a return, items should be:

• In their original condition, without damage or alterations.

• Unused beyond what is reasonably necessary to inspect or try them on.

• Returned with their original packaging, labels and accessories, where possible.

For returns made under applicable statutory withdrawal rights, any reduction in refund value will be limited to depreciation resulting from handling beyond what is necessary to establish the nature and characteristics of the product.

2. Return Shipping Costs

For voluntary returns, return shipping costs are the responsibility of the customer.

You may choose between:

• HEIMAT ATLÁNTICA's return service: Our team can arrange collection through one of our courier partners. The applicable shipping cost will be communicated before you confirm and may be deducted from your refund with your agreement.

• Your preferred courier: You may arrange the return independently, using a tracked and insured delivery service.

For international returns, the customer is responsible for any applicable return-shipping and customs-handling costs. Our team can assist with the documentation required to identify the shipment as returned merchandise.

No additional administrative or restocking fee applies to the exercise of statutory withdrawal rights.

Where a product is defective, damaged or incorrectly supplied, HEIMAT ATLÁNTICA will cover the necessary return costs in accordance with applicable consumer law.

3. Exchanges

We offer exchanges worldwide, subject to product availability.

If you wish to exchange an item for another colour, size or model, please contact hello@heimat-atlantica.com within 14 days of receiving your order.

Our team will confirm availability and guide you through the process.

Shipping costs associated with voluntary exchanges are borne by the customer. Any price difference between products will be adjusted accordingly.

Exchanges of defective or incorrectly supplied items will be handled at no additional cost to the customer, in accordance with applicable law.

4. Personalised & Custom-Made Pieces

Many HEIMAT ATLÁNTICA pieces are individually crafted and personalised by our artisans.

Products made to the customer's individual specifications or clearly personalised — including pieces featuring custom initials, embroidery or other bespoke details — are generally not eligible for cancellation, exchange or return based on a change of mind.

These pieces are considered final sale, except in cases involving defects, incorrect products or other rights protected by applicable law.

We encourage you to review your personalisation choices carefully before placing your order.

5. Pre-Order & Made-to-Order Pieces

Some HEIMAT ATLÁNTICA collections are offered on a pre-order or made-to-order basis, reflecting the limited production capacity of our ateliers.

Estimated production times are indicated on the relevant product pages.

A standard product purchased on pre-order remains eligible for applicable statutory withdrawal rights.

Where an item is individually manufactured to the customer's specifications or clearly personalised, the exceptions explained above may apply.

Our team will always be available to provide information about the production status of your order.

6. Refunds

Once your return has been received and inspected, we will notify you by email.

Approved refunds will be issued to the original payment method.

For customers exercising a statutory right of withdrawal, refunds will be processed without undue delay and within 14 calendar days of receiving the withdrawal notification, subject to our right to withhold reimbursement until the products are received or proof of return is provided.

Where required by applicable law, the original standard delivery cost will also be refunded. Additional charges for upgraded or express shipping options may be excluded.

For voluntary international returns outside the scope of statutory withdrawal rights, refunds generally cover the returned product value, excluding the original shipping charge.

Refunds are subject to applicable law and the conditions described in this policy.

7. Defective or Incorrect Items

Every HEIMAT ATLÁNTICA piece undergoes careful quality control before leaving our atelier.

However, should you receive a damaged, defective or incorrect product, please contact us as soon as reasonably possible at hello@heimat-atlantica.com.

Please include your order number, a description of the issue and, where possible, photographs.

Our team will review the situation and arrange an appropriate solution, such as repair, replacement or refund, in accordance with applicable consumer rights.

All necessary shipping costs associated with a confirmed defect or incorrect order will be covered by HEIMAT ATLÁNTICA.

Your statutory consumer rights remain unaffected by this policy.

8. Delivery Issues & Uncollected Orders

Please ensure your shipping address and contact details are correct when placing your order.

If a parcel cannot be delivered because of an incorrect address, incomplete information or repeated unsuccessful delivery attempts, additional documented return or reshipping costs may apply, where permitted by law.

We recommend collecting parcels promptly when they are delivered to a designated collection point.

If you experience any delivery difficulties, please contact our team so we can assist you.

9. Contact Our Atelier

For any questions about your order, exchanges or returns, our team will be happy to assist you.

HEIMAT ATLÁNTICA

hello@heimat-atlantica.com

Areoso Island, S.L.

C/ González Zúñiga, 2

Pontevedra, Spain

We are committed to making your experience with HEIMAT ATLÁNTICA as thoughtful and personal as the pieces we create.