Shipping & Returns
We understand how important it is to get your order delivered to you as soon as possible !
We ship all over the world with DHL (Europe and outside Europe) and MRV (Spain).
Shipping costs are as follows:
Spain : (FREE SHIPPING) - 1 or 2 days delivery
Europe : (23 € bags / 10€ rest of products) - 1 or 2 days delivery
Outside Europe : (35 € / 18€ rest of products) - 2 or 3 days delivery
** Delivery times begin one business day after the order is placed.
You will receive an email containing your Tracking Number once your package has been shipped from our atelier.
We only accept returns or changes within Europe. No returns from orders outside European Union are allow.
You have 14 days from your order date to request a return.
We only accept the merchandise in the same conditions as those in which you received them (unworn, unaltered and undamaged), together with their full original packaging, labels and all accessories related to the same.
If you have any other question, please let us know sending an email to email@example.com :-)
How to care
Please kindly note that each HA is uniquely crafted by hand so minor alterations that do not compromise the aesthetic or quality of the product are to be expected.
Every item is intrinsically unique due to its handmade nature.
For further details about your Heimat Atlantica item and care instructions check the "How to care" section or contact us at firstname.lastname@example.org
We'll be happy to help! :-)
Have questions? We'd love to help and catch up with you!
If you have any question or concern, please contact us at email@example.com and we will get back to you as soon as possible!
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